Privacy Policy

1. Introduction
“Sortedpac” is the trading name of Sorted Packaging Ltd. At Sortedpac, we respect your privacy and are committed to protecting the personal information you share with us. This Privacy Policy outlines how we collect, use, store, and disclose your personal information in compliance with the Privacy Act 2020.

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2. What Information We Collect
We may collect the following information:

• Contact and transactional data: name, email, phone number, shipping and billing addresses, payment details (used only for processing orders).

• Technical and usage data: IP address, cookie identifiers, browser and device information, visited pages, and website navigation patterns (for analytics and improving our services).

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3. How We Collect Information

• Directly from you when placing orders, signing up, or otherwise interacting with our site.

• Automatically via cookies and tracking technologies as you browse our website.

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4. Purpose of Collection and Use
We collect and use your personal information for:

• Processing and sending your orders.

• Communicating order updates, promotional offers, and customer support.

• Improving our site through analytics and personalization.

• Complying with legal obligations, such as accounting and tax requirements.

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5. Legal Basis and Limitation
We only collect personal information necessary for legitimate purposes relevant to our operations, as required by the Privacy Act’s principles of purpose limitation, minimum collection, and accuracy.

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6. Sharing and Disclosure
We may share personal data with:

• Shipping providers, payment processors, IT and analytics service providers (under strict confidentiality obligations).

• Authorities or legal bodies if required by law or court order.

• Otherwise with your consent or as required by legitimate business processes.

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7. International Transfers of Personal Information
If any of your personal data is disclosed overseas (for example, to cloud service providers), we will ensure such transfers comply with Privacy Act Principle 12, either by using entities subject to similar privacy protections or by obtaining your consent.

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8. Security and Retention

• We use appropriate security measures, such as encryption and controlled access, to safeguard your data against unauthorised access, loss, or misuse.

• We retain your personal information only for as long as necessary to fulfil the purposes for which it was collected, followed by secure deletion or anonymisation.

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9. Your Rights
Under the Privacy Act 2020, you have the right to:

• Access the personal information we hold about you.

• Correct any inaccuracies.

• Request deletion, restriction, or refusal of the processing of your personal data.

• Object to the use or disclosure of your personal information for certain purposes.

To exercise these rights, please contact us at the details below.

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10. Data Breach Notification
In the event of a notifiable privacy breach—where personal information is compromised and there is a risk of serious harm—we will promptly notify both you and the Privacy Commissioner, ideally within 72 hours of becoming aware of the breach, as required under the Act.

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11. Updates to This Policy
We may update this Privacy Policy from time to time. We will notify you of significant changes by updating the “Effective Date” above and, where appropriate, by posting a notice on our website or contacting you directly.

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12. Contact Information
If you have privacy-related questions or wish to access, correct, or delete your personal information, please contact:

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Sortedpac (trading name of Sorted Packaging Ltd)
30 Magnolia Drive
Netherby, Ashburton 7700
New Zealand
Email: enquiry@sortedpac.co.nz